FAQ

OFFICE HOURS (MON - FRI 08:30AM- 5:30PM | SAT 8:30AM-12:00PM)

1. Can I travel abroad if my passport is just one month valid?

2. What is the free baggage allowance for check in and carry on baggage?

CHECK IN BAGGAGE ALLOWANCE

- ASIA/EUROPE and other destinations – 30 kilos on economy class and 40 kilos on business class
- USA and Canada – 2 pieces at 23 kilos per piece for economy and 2 pieces at 32 kilos per piece for business class

CARRY ON BAGGAGE ALLOWANCE

- Passenger is allowed to carry one piece of luggage enough to be stored in the overhead bin with a weight of 7 kilos or 15 pounds

3. How much liquid can a passenger bring on the carry on luggage.

- Passenger is allowed to bring a bottle or container of 3.4 ounces or 100 ml bag of liquids, aerosols, gels, creams and pastes in your carry-on bag through the check point

4. What time do you have to check in before the flight?

- Usual check in time is 2 to 3 hours before departure. It is suggested for passengers to do online check in to avoid the queue at the airport

5. What do you mean by Adult/Child/Infant

- An adult is a person 12 years old and above. A child is a person 2 years old and above but less than 12 years old. An infant is a person less than 2 years old.

6. Who pays Philippine Travel Tax?

- All Filipino passengers are required to pay the Philippine travel tax of PHP 1620.00
  To avail of reduced payment for children, infants, immigrants, and overseas workers they are required to secure a certificate from TIEZA before paying their travel tax.
- Foreigners leaving the country do not pay Philippine travel unless stay is more than one year.

7. What is the NEW NORMAL?

8. What are the requirements for international travel to/from the Philippines?

9. What are the requirements for domestic travel in the Philippines?

10. Is a COVID test compulsory to travel abroad?

- Some airlines like Emirates Airlines and Eva Air Airlines require a negative PCR test certificate in English issued no more than 96 hours if passengers coming from the Philippines, USA, India, Russia and other countries with a high percentage of Covid 19 cases. It is best to get the updated information on the website of the airlines you are taking.

11. Where can we find the most updated information on travel requirements for essential travel and non essential travel?

- Please see the link below for Passport, Visa & Health regulations & airport information.

12. How do we know of any schedule change or flight disruption especially during these uncertain times of the COVID 19 pandemic?

- Please provide your contact information such as mobile phone and email address so that the airline can send real time alerts and as well as a contact tracing requirement of the Inter-Agency Task Force for the Management of Emerging Infectious Disease (IATF-EID) in case of exposure to COVID-19 and other purposes.